Privacy & Data Protection Policy

Abbey Consultants is committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently. This policy explains what information we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

a) Website usage data
When you visit our website, we collect standard internet log information and details of visitor behaviour patterns (e.g. pages viewed, time spent, referral sources). This data is anonymised and helps us understand how visitors use our website so we can improve the user experience.

b) Personal information you provide
If you contact us through our website or otherwise, we may collect information such as your name, email address, telephone number, and organisation. We will always make it clear when we are collecting personal information and explain what it will be used for.

c) Cookies and analytics
Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand usage and remember your preferences.

  • We use Google Analytics 4 (GA4) to collect anonymous statistics about website traffic and usage.

  • You can control cookies through your browser settings and our cookie banner. Please note that disabling cookies may affect site functionality.

d) Lead Forensics
We use Lead Forensics, a tool that tracks IP addresses to identify the companies visiting our website. This allows us to understand which organisations are engaging with our content. Lead Forensics does not provide us with personal information about individual visitors.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries.

  • Provide you with services you have requested.

  • Improve our website and services.

  • Contact you (with your consent) about updates, services, or events that may interest you.

We will never sell your personal data to third parties. We only share it where necessary to provide our services or where required by law.

3. Legal Basis for Processing

We process personal data on the following legal bases:

  • Consent: where you have given us clear permission (e.g. marketing emails).

  • Contract: where processing is necessary to deliver services you have requested.

  • Legitimate interests: to operate and improve our website and services in ways that do not override your rights.

  • Legal obligation: where we are required to comply with the law.

4. Data Retention

We only keep your personal information for as long as necessary for the purposes it was collected. This means:

  • Website usage data is retained in line with our analytics tools’ policies.

  • Enquiry details are retained while we respond and for a reasonable period afterwards.

  • Client data is retained in line with our contractual and legal obligations.

5. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. This includes encryption, firewalls, secure storage, and access controls. However, please note that no method of transmission over the internet can be guaranteed as completely secure.

6. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data where there is no legal reason for us to keep it.

  • Object to our processing of your data in certain circumstances.

  • Request restriction of processing while we consider your request.

  • Data portability: request that we transfer your data to another organisation, where applicable.

You can exercise these rights by contacting us using the details below. We will respond within one month. You will not be charged for exercising your rights.

7. Third-Party Links

Our website may contain links to other websites. This privacy policy applies only to Abbey Consultants, so we encourage you to read the privacy policies of any other sites you visit.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last revised” date.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact:

Abbey Consultants
2 Dronken House
43a High Street
Kings Langley
Herts WD4 8FG
Tel: +44 (0)1923 274 427
Email: info@abbey-consultants.co.uk

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.